Refund policy
Last updated October 29, 2026
A credit return for a failed video and a refund of a payment are separate actions at Tiny Desk AI.
Failed generations and returned credits
If a task ends in failure, the reserved site credits are returned automatically. A pending task or a temporary network problem is not yet a failed task. Check its existing status before creating another request. A separately accepted second request uses its own credits. Returning site credits does not mean a bank or card refund was issued.
Completed but technically broken results
Contact support if a finished file cannot be opened or downloaded, is missing or is clearly broken. Provide the session ID, a description and, where safe, a screenshot or the relevant URL. We investigate the delivery and generation record and explain the outcome; a verified failure to provide the service can require a credit correction or another remedy available under applicable law. A completed render can still contain normal AI differences in likeness, hands, motion or timing; a preference alone does not automatically establish a technical failure.
Purchases, unused credits and cancellation
Paid checkout is currently closed. You are not charged money for browsing, selecting photos or opening sign-in. There is no active subscription or automatic renewal to cancel. Before paid credit packs are offered, their price, expiry, unused-credit rules and payment-refund terms will be stated before checkout. Any payment-refund conditions will be available before you decide to buy.
Requests already processing
Closing the browser or signing out does not cancel a generation. Once a provider has begun processing, it may not be possible to stop it. Wait for the existing task’s outcome before ordering another. A task that subsequently fails receives the normal automatic credit return.
Requesting help and receiving a decision
Use the support email displayed on the site and send the account email, session or order reference, a short explanation and the remedy requested. Do not send passwords or full card details. Our Terms reporting procedure provides email acknowledgement within 2 UTC business days, a decision within 10 from receipt, and advance notice of any extension. That is a support-review timetable, not a promise that a bank will complete a payment refund within the same time.
Your statutory rights
Nothing here removes mandatory consumer, cancellation, withdrawal, dispute or refund rights. If paid sales open, a payment refund will be handled through the applicable payment provider and normally the original payment method, subject to law and that provider’s process. No general statement about digital delivery overrides those rights.
10. Reports, response times and appeals
Questions? Email support@tinydeskvideo.space.